Frequently asked questions

We can help you no matter what stage of the process you’re at. Check out our consultancy page and onboarding guide to see what fits best for you.

Lightbox can showcase any benefits, flexible or not. If you’d like to introduce flexible benefits in the future go to our Consultancy page to see how we can help you.

Setting up a benefits package can be complex and time consuming. Our consultancy and hands-on help, in whatever way you need, can help guide you through the process.

No. Both Lightbox and Lightbox Flex are employee benefit platforms made to streamline the administration and management of the benefits. You can also encourage employee engagement with our social noticeboard and recognition features.

Yes. Lightbox is fully responsive on any device.

Yes. Lightbox Flex allows easy reporting of your employees benefit selections. Our Admin page explains how we can take the pain out of producing reports. Our blog also highlights the advantages of having a benefits portal.

No, but check out our Consultancy page to see how we can help.

No, but it can host your chosen discounts provider.

Yes. Lightbox and Lightbox Flex are multicurrency with an incorporated translation tool.

No. Both Lightbox and Lightbox Flex have been designed for online benefits administration, so all you need is internet access.

Yes, our automated emails make this easy.

Yes, the platform has a two-tier login. The Admin level allows you to view, manage and report on all of your company’s benefits. The Employee level allows employees access to all core benefit information and, if you offer flexible benefits, make their benefit selections.

Yes, all at the click of a button! Automated emails are set up to notify you when a request comes through. The employee receives an email when you have approved the request. Check out Wellness for more info.

Yes. Our software can be fully branded with your logo and corporate colours.

Yes, this is employee self-service software.

Yes, you can send one-off emails to as many of your employees as you’d like. You can also save the email in case you need it again.

Our servers are based in London. Check out our small print for more info.

Yes. We can incorporate cycle-to-work schemes as part of your flexible benefits package or as a stand-alone request system.

Yes. Lightbox Flex showcases both traditional core benefits and flexible benefits.

Yes. Both Lightbox and Lightbox Flex can showcase any existing benefits you already have. You don’t have to set up new ones to use our platform.

Of course! Here at Lightbox Reward we believe in giving you and your employees as much help as you need. Check out our training and support page for more info.

Yes. Regardless of employment status, everyone who has benefits can be added.

No. Different benefit levels are only revealed to the relevant groups. You decide how employees are grouped, and what content they see.